Diagnostic Procedure

  1. Verify the problem exists
  2. Determine if any changes were recently made to processes affected the problem
  3. Gather information to determine
    1. What should happen
    2. What is happening
    3. Scripts and resources used in the process
  4. Develop a procedure to fix the issue
  5. Fix the issue
  6. Test the update
  7. Have a third party test the update